U.S. Air sucks the big one!!!!

cosmic12

Founding Member
I flew home (part of the way) on USAir the other nite and I will tell ya they suck and couldn't give a $hit about the BS they put me through. Very long story short-----They sold my mine and a coworkers seats and we were not able to get our connecting flight as we watched it being boarded and leave they told us that the next one wasn't untill the next day at 6 in the morning. We had to pay for a taxi and hotel for the nite and back. When we got there the next day they told us that the flight was booked and we couldn't get on it. Then they said the next one was at 11:30 so we waited with tickets in hand, well at the correct time we were there and were told again it was over booked and we were S.O.L. Then we were put on stand by for one 2 hours later into a city 2hrs from Syracuse N.Y. Guess what? They wouldn't let us on that one eather. Now we are pissed beyound all words. We went to a manager explained (without screaming) what happened and he looked at us smiled and said what is it you expect me to do? WHAT????? hellooooo. We said all we wanted was something to cover our costs or a free flight in the future and guess what he said sorry can't help ya. Anyway we rented a car and drove for 8 hrs to get home and now they have lost our bags and I still have not gotten one person to even offer any help at all. Anyone have any phone #s or anything to help with this mess?:boxing_smiley:
 
Unbelieveable!!! Can't stand that airline. I have a friend who uses them from Charlotte area and has an issue EVERY time...

That sucks - I would keep banging on a manager on the phone with your story and send them your reciepts via fax...just on principle.
 
Unbelieveable!!! Can't stand that airline. I have a friend who uses them from Charlotte area and has an issue EVERY time...

That sucks - I would keep banging on a manager on the phone with your story and send them your reciepts via fax...just on principle.

Ya it was Charlotte, and I need a fax # or something. I have called everything they have on any fliers or tickets ao handouts that I have found all I get is the same run around BS:(
 
I would be so pissed. luckily i have never had to check bags on any flight. and you cant get ahold of anyone worth a crap from their website?
 
they actually have legal obligations to you, I dont remember the specifics, but I do know that it is illegal for them to anally rape you these days. Did you pay for the tickets on the card?? if you did, and they didnt place you on the plane, dispute it, you paid for a service that wasnt provided
 
Sounds like my dealings with ait tran. Took me almost 18 hrs to get from Philly to Houston with a 12HR lay over in Atlanta:boxing_smiley:
 
Involuntary bumping

DOT requires each airline to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn't. Those travelers who don't get to fly are frequently entitled to an on-the-spot payment of denied boarding compensation. The amount depends on the price of their ticket and the length of the delay:

* If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.

* If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to your one-way fare to your final destination, with a $400 maximum.

* If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (200% of your fare, $800 maximum).

* You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an "involuntary refund" for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.

Like all rules, however, there are a few conditions and exceptions:

* To be eligible for compensation, you must have a confirmed reservation. A written confirmation issued by the airline or an authorized agent or reservation service qualifies you in this regard even if the airline can't find your reservation in the computer, as long as you didn't cancel your reservation or miss a reconfirmation deadline.

* You must meet the airline's deadline for buying your ticket. Discount tickets must usually be purchased within a certain number of days after the reservation was made. Other tickets normally have to be picked up no later than 30 minutes before the flight.

In addition to the ticketing deadline, each airline has a check-in deadline, which is the amount of time before scheduled departure that you must present yourself to the airline at the airport. For domestic flights most carriers require you to be at the departure gate between 10 minutes and 30 minutes before scheduled departure, but some deadlines can be an hour or longer. Check-in deadlines on international flights can be as much as three hours before scheduled departure time. Some airlines may simply require you to be at the ticket/baggage counter by this time; most, however, require that you get all the way to the boarding area. If you miss the ticketing or check-in deadline, you may have lost your reservation and your right to compensation if the flight is oversold.

* As noted above, no compensation is due if the airline arranges substitute transportation which is scheduled to arrive at your destination within one hour of your originally scheduled arrival time.

* If the airline must substitute a smaller plane for the one it originally planned to use, the carrier isn't required to pay people who are bumped as a result.In addition, on flights using aircraft with 30 through 60 passenger seats, compensation is not required if you were bumped due to safety-related aircraft weight or balance constraints.

* The rules do not apply to charter flights, or to scheduled flights operated with planes that hold fewer than 30 passengers. They don't apply to international flights inbound to the United States, although some airlines on these routes may follow them voluntarily. Also, if you are flying between two foreign cities-from Paris to Rome, for example-these rules will not apply. The European Community has a rule on bumpings that occur in an EC country; ask the airline for details, or contact DOT.

When a flight is oversold and there are not enough volunteers, some airlines bump passengers with the lowest fares first. Once you have purchased your ticket, the most effective way to reduce the risk of being bumped is to get to the airport early. For passengers in the same fare class the last passengers to check in are usually the first to be bumped, even if they have met the check-in deadline. Allow extra time; assume that the airport access road is backed up, the parking lot is full, and there is a long line at the check-in counter. However, if you arrive so early that your airline has another flight to your destination leaving before the one that you are booked on, either switch to the earlier flight or don't check your bag until after the first flight leaves. If you check your bag right away, it might get put on the earlier flight and remain unattended at your destination airport for hours. Airlines may offer free transportation on future flights in place of a check for denied boarding compensation. However, if you are bumped involuntarily you have the right to insist on a check if that is your preference. Once you cash the check (or accept the free flight), you will probably lose the right to demand more money from the airline later on. However, if being bumped costs you more money than the airline will pay you at the airport, you can try to negotiate a higher settlement with their complaint department. If this doesn't work, you usually have 30 days from the date on the check to decide if you want to accept the amount of the check. You are always free to decline the check(e.g., not cash it) and take the airline to court to try to obtain more compensation. The government's denied boarding regulation spells out the airlines' minimum obligation to people they bump involuntarily. Finally, don't be a "no-show." If you are holding confirmed reservations you don't plan to use, notify the airline. If you don't, they will cancel all onward or return reservations on your trip.
 
Last time I flew, I got so fvcked by Delta, that I got so pissed off that I was almost dragged away by security. Bastids bumped me twice, then tried to get me onto a Korean airlines (delta partner) flight which I would have had to endure a flight from Atlanta to Dallas to Tampa accompanied by a plane full of Koreans who had been on the plane for 30-some-odd hours. I told 'em all to phuck off, and then demanded they pay for a rental car so I could drive myself home (Atlanta to Tampa). I beat my flight home by hours.
:mad:
 
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I used to have to fly them when we lived in Charlotte - THEY SUCK. They have the worst customer service of any airline. :ack2:
 
I'm afraid for my flight on Friday. I'm leaving dayton at 9 am, changing planes in Charlotte and am supposed to be in KW at 1:30 in the afternoon. Likelyhood of that actually happening? not good. The last two years I almost could have driven there faster for all the problems that I had.
 
Thanks for the warning on these guys. Been lucky to never fly them. Direct flights seem to always be worth the extra money.
 
I'll go out of my way and spend more money NOT to fly USAir. My sister flew Embraer for them for several years, and I've gotten plenty of the inside scoop. It's not a business I chose to send my business.
 
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