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Interesting service bulletin from Mercury Racing
- Thread starter Magicfloat
- Start date
JIMKIDMOTORSPORT
New member
the dealers brought it on them selfs by not registering theses motors for the warranty to start runninng the hell out of them in pker runs and then start the warrenty and want mercury to fix em for the customer self indused
Magicfloat
Charter Member
What about a boat that has sat in shrinkwrap for 2 years and the builder had it for a year before selling it to the dealer? I understand your point completely,there are lots of abuses,but some brand new,never run boats will fall into the trap. Merc should have a way to protect the real brand new boats.Somehow,I trust Merc will address this.
Wrinkleface
Founding Member
U R so politically correct Rob!!!!!!!!!:26:
LaughingCat
New member
Seems logical that from this point forward, retailers will order the boats without power and have a rapid install process ready for the sale. buyers will contend with waiting a week or two for their new boat or buying something sitting around with reduced or as-is warranty status.
jhenrie
New member
There is a limit on black motors too. My bud went through this with a pair of 350 mags. Dealer had them sitting for a while never registered. When he tried to register them after selling them and installing them in the boat , merc said they were too old! Now they're in the boat , no warranty. As part of this deal my bud traded in his 350 mags that the warranty was about to expire. The dealer filed a claim for warranty work on them , the old engines , and got paid for it!!
Geronimo36
Charter Member
Seriously, it's gotta be drawn somewhere....
And about the valve springs... Mercury should have some kind of proceedure, like loosening the lash, for long-term storage if they're going to honor any warranty...
This goes along with how I feel about boats that sit for a long time; I'd rather buy a boat with 75 hrs that has been used the last 3 years than a boat with 25 hours that hasn't been used in 2-3 years.
midwest272
New member
Is'nt there a way for merc. to force the dealers to submit usage documents before warranty is issued. This could work for everyone, keep the abuse down and make deals for boats that have been ran.
Bye the way cool site
Bye the way cool site
great suggestion, there's a LOT of truth in this statement, especially blue motors.......
TSPM
Sponsor
Just had a long conversation the other day about BOAT mfg's vs AUTO/TRUCK mfg.
The boat industry is so so different.......dealers have to pay for part if not all boat show expenses where auot makers do national shows and support each event. Also boats are so much a component build......the use of several parts from different mfg's make up a boat just like a custom home. You have a drive issue its the drive mfg, electronics same thing and so on. Only the hull and the interior stuff is covered by the builder. Where if you buy a Ford, Toyota, Honda etc and you have an issue....its all their components and no passing the buck to this guy or that guy. Its difficult from the dealer side to chase the "OTHER GUYS" down to get something replaced under warranty. Advertising as well ...... most auot makers have national campaigns for the good of the dealer netwoork, REBATE too, as well as helping dealers move and exchange product to clear old inventory from stock....not so in the boat world.
The boat industry is so so different.......dealers have to pay for part if not all boat show expenses where auot makers do national shows and support each event. Also boats are so much a component build......the use of several parts from different mfg's make up a boat just like a custom home. You have a drive issue its the drive mfg, electronics same thing and so on. Only the hull and the interior stuff is covered by the builder. Where if you buy a Ford, Toyota, Honda etc and you have an issue....its all their components and no passing the buck to this guy or that guy. Its difficult from the dealer side to chase the "OTHER GUYS" down to get something replaced under warranty. Advertising as well ...... most auot makers have national campaigns for the good of the dealer netwoork, REBATE too, as well as helping dealers move and exchange product to clear old inventory from stock....not so in the boat world.
Davidmnc
Contributor
The RV business is the same way. RV and Marine dealers stick there necks out much further than auto dealers do.
HPOffshore
Charter Member
The folks @ Merc Racing aren't blind...they've seen boats that are known to be in dealer stock, flying through the air @ 100mph in various poker run events and/or photographs. Not defending the "corporations", but they know that a 2yr.old boat from a struggling dealer that was used a couple of times, a couple of years ago and still not sold, might not have gotten proper care over time. Once again, an example of how economic conditions can change the entire landscape. When sales are good, a marine engine company can afford to support it's products to the end-users 100%(as well as dealers & builders that are doing the on-the-water marketing for them, by not cutting-off warranty access). When manufactures are slowed-down, engine sales are slowed down, everyone wants to cut costs and liability, everywhere possible. It looks like drawing-the-line is exactly what Merc is doing. Why would they want to warranty a pair of 850's that are in a boat @ National Liquidators from a defunct dealership that may have had questionable care & maintainence? Information is power...get the S/N's and check them for status and warranty eligability thru an authorized dealer.
MarylandMark
Charter Member
Smartcraft- any thing after say 10 hours, the dealer has to pay for warranty, lose the warranty or whatever.
New cars have like a 5K milage limit before they can't be sold as new that works some thing like this
New cars have like a 5K milage limit before they can't be sold as new that works some thing like this
HPOffshore
Charter Member
...just read the bulletin myself(not direct quoting here):
For units over 1yr. since factory invoice date, Merc has a verification procedure of maintainence items that need attention to preserve warranty status. This applies up until the unit(s) reach the cut-off date(2 or 3 years from invoice date). After that, they recommend noting on the bill-of-sale; "unit is sold as-is with no warranty", for purposes of customer satisfaction(or full disclosure, depending on your relative point-of-view). Units still need to registered w/ Merc Racing at time of retail sale so tracking of any outstanding recalls and TSB's can be taken care of.
MM,
The maintainence procedure for preserving the warranty eligability(after the first year) involves many things like spinning dry-sump pumps(drives & motors) to prime, changing of blower and tail-stock lubes, all filters, etc....not things that can be tracked by PCM/Smartcraft alone.
For units over 1yr. since factory invoice date, Merc has a verification procedure of maintainence items that need attention to preserve warranty status. This applies up until the unit(s) reach the cut-off date(2 or 3 years from invoice date). After that, they recommend noting on the bill-of-sale; "unit is sold as-is with no warranty", for purposes of customer satisfaction(or full disclosure, depending on your relative point-of-view). Units still need to registered w/ Merc Racing at time of retail sale so tracking of any outstanding recalls and TSB's can be taken care of.
MM,
The maintainence procedure for preserving the warranty eligability(after the first year) involves many things like spinning dry-sump pumps(drives & motors) to prime, changing of blower and tail-stock lubes, all filters, etc....not things that can be tracked by PCM/Smartcraft alone.
Magicfloat
Charter Member
Black motors have 6 years from date of manufacture
A lot of dealers and manufactures have been cheating the system for years. Sell a boat but not register the warranty with Merc for a year. The customer gets a year of extended warranty for free. They have to cut back somewhere, or Mercruiser will be just like the auto industry. I wonder when Brunswick is going to Washington crying for a bail out? They're hurting and have just as much right to it as GM or Ford.
Fever Mike
Charter Member
I thought the warranty starts the day a product is sold to the end consumer?!?!?
MarylandMark
Charter Member
Thanks for the info- I am clueless on how all that stuff works; turn batt's one, turn keys and go. LOL
It would keep dealerships from demo'ing them too long if that were one of the main reasons for making this move. Seems that it will do more harm than good- esp in this market.
My Merc warranty started the day I took delivery of my boat
They are Merc so therefore this is how it will be. :willy_nilly:
OneBadInjun
New member
I know I would not want a new hi-perf motor, warrantied or not, that has sat for three years, without at least all the valve springs replaced.
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