Dissapointed in yet another product.

[Airpacker]

OK, I'll try again on Monday.

IF B.T. will do something for me in regards to this, I will definately post about it just as I did when I received the level of customer service I was not happy with.


I am a fair consumer. I don't expect "MORE" than I pay for but I do expect what I pay for.

 

[fund razor]

DING DING DING DING............................WINNER


Thank you. I thought I understood the english language.

You aren't bad for a Canadian. Although disappointed only has one s. But the 4 smaller words in your thread title are fine!

Good luck Sean.
I am sure that it will work out. I agree with the wording issue, but also that there are existing expectations in the industry that may be different between you and he. I mean, look how much better Canadian bacon is than what they pass off down here.

 

[CMC319]

Its not just the boat business, it happens with car parts too. I recently spent over $7k in resto parts for an old car. The NEW radiator had a leak. When I called the shop (supplier) I was told, " We've never had that happen before, Are you sure you didnt drop it? Send it back but if its damaged you will be charged" Then the NEW custom stainless gas tank (from the same supplier)has a leak at the weld. This we find out after the tank has been installed. The engine of this car has to be removed to get the gas tank out !!! I call and speak to the same woman and I get, "Gee we've never had that happen before, are you sure you didnt drop it?" I send them pictures and make a bunch of calls and get the" OH WELL" attitude.

Basically no body gives a shyt !:boxing_smiley:

 

[Reed Jensen]

You aren't bad for a Canadian. Although disappointed only has one s. But the 4 smaller words in your thread title are fine!

Good luck Sean.
I am sure that it will work out. I agree with the wording issue, but also that there are existing expectations in the industry that may be different between you and he. I mean, look how much better Canadian bacon is than what they pass off down here.

Yeah!.... and what does Finland or the Finnish have to do with how the scoop was finished? Want me to take it over to TCM and plant it on a bullet head?

 

[MetalBrosRacing]

It's good you called but you need to ask for the right people.

Ken, read the post more clearly.

I did call and complain and I was told "there was nothing they could do about it." Let me repeat that for you. "There is nothing we can do about it".

Does that sound like what you described as TCM's customer service.

I have a legitimate issue with the quality of the product delivered to me as opposed to the product described on the TCM website as well as the same description published in many magazine advertisements.

" CLEAN AND READY FOR PAINT".

I didn't write the product description. I didn't advertise the product as such. TCM did.

I called and explained the issue and described in detail the condition of the product.
I could have just bought a Harwood from 3 blocks away and saved on shipping and brokerage fees and had the same issues BUT, I took TCM's advertising at its word and "It's word" was very innaccurate. THATS MY COMPLAINT.

I didn't just post this after I opened the box and inspected the product. I posted this AFTER calling TCM with my complaint and NOT getting any offer to make things right but getting told "there is nothing we can do about it".

If that, in your view is " nothing less than right", we obviously have a very large difference of opinion about what customer service means.