Dissapointed in yet another product.

[Airpacker]

I ordered a hood scoop ( TCM 2500 ) from Teague Custom Marine last week. No problem, in stock and ready to ship.
Great service, shipped right away and received today.

Here's where the problem lies. Their product description says in plain english, " clean and ready for paint".

Now, would you expect a decent gelcoat finnish that requires a prep sanding and paint or a finnish full of runs, sags, mold imperfections, missing gelcoat areas, nicks, dings and poor glass lay up work?

I know what I expected and it sure isn't what I got. I estimate I will need to spend 3 to 4 hours making this thing "ready to paint".

I will need to sand, fill,fare, fill, sand, prime and then paint and thats just the outside. The inside will need all the nasty sharp glass tails and hairs ground down to avoid future skin removal before I can sand and paint it to an acceptable finnish level.

Why does the marine indusrty so often over promise and under deliver?
Shouldn't it be the other way around?

I called and questioned the product and their description of it on their web site and in magazine adds. I was told that they are "pretty good" and I should expect to have to do a "colour sand and buff". Hmm, that doesn't sound like "clean and ready for paint". If I colour sand this thing there will be bare glass in several places, divots and pin holes everywhere and wows in the top of the scoop.

I was also told that because I wasn't happy and there was really nothing they could do about it, I would have a note put on my customer file that I complained and that my next order would get some form of discount to keep me as a happy customer.

Well, I ain't exactly happy.

What do I think should have happened? How about, " we are very sorry sir. We will have another unit shipped immediately and the defective one return picked up and shipped at our expense".

Under promise. Over deliver. Do what ever you can to make and keep your customers happy when they have a valid complaint.

I know thats what I strive for in my business.

 

[catastrophe]

Thats the marine business for ya.
" Hey , Do you like it in the ass? "

" If you do , you should go buy a boat"

 

[Knot 4 Me]

It has been years since I helped my dad graft glass hood scoops onto various vehicle's hoods but from what I remember they pretty much all took a good bit of body work to get them ready for paint. Not sure how far quality has advanced in that area the last couple of decades. I think even full-glass repo bodies for hot rods need a decent amount of body work before you can shoot them. Not defending Teague here but I think it is just the nature of the beast. Someone that deals with this stuff on a daily basis on the automotive side will have a better feel for what are realistic expecations for glass parts.

 

[Wobble]

Not too bad for $200. I agree the description is misleading. I see that their product page has room for reviews. http://teaguecustommarine.com//stor...oduct_info&cPath=188_813_408&products_id=2781

Perhaps you can enlighten the next purchaser:cheers2:

 

[Tony]

I feel your pain, Ive sent back a ****load of junk parts to verious suppliers over the past year.

 

[Airpacker]

My biotch isn't with the price. Its with the description of the product.

Does "ready to run" mean you actually need to put a transmission in first?
Does "ready to eat" really mean once you cook all the ingredients and combine them in proper proportions?

 

[Coolerman]

This is usually the condition you get brand new air/hood scoops in. We usually buy harwoods, and this is about the condition they are in. I wouldn't be suprised if Teague gets them from Harwood and then puts his lable on it. $200 sounds about right. If you want something finished and ready to put on, it'll be a lot more money.

 

[Airpacker]

Seems to me some here are missing my point entirely.


What does "CLEAN AND READY FOR PAINT" mean?

 

[Buoy]

Seems to me some here are missing my point entirely.


What does "CLEAN AND READY FOR PAINT" mean?

The same thing as "THE BOAT IS 100% TURN-KEY":sifone:

 

[TIKI]

"clean and ready for paint" should mean lightly sand and shoot some color on it. It does NOT mean you need to do 5 hours of body work to it.

 

[ar15meister]

Im with you pal!

I have been looking at houses that advertise a '1 car garage' but do not have any way of getting said car into said garage.......

 

[Airpacker]

"clean and ready for paint" should mean lightly sand and shoot some color on it. It does NOT mean you need to do 5 hours of body work to it.

DING DING DING DING............................WINNER


Thank you. I thought I understood the english language.

 

[Tom A.]

[QUOTE\] Thank you. I thought I understood the english language.[/QUOTE]

The English language has nothing to do with boating terminology!:biggrinjester:

Remember "boat" = Break Out Another Thousand.

Unfortunately, lately I seem to be spelling mine "boatt"!:ack2:

 

[missydog]

be careful not to sand thru the fiberglass, they are paper thin,hardwoods

 

[jhenrie]

With saxman here. Tried a bunch of glass vendors over the years and Harwood weems to be the lesser of all evils. In no way were they ever ready to paint as they were shipped.

 

[Roger 1]

To Me, "clean and ready to paint" means sand, seal and shoot color.

 

[Audiofn]

I know thats what I strive for in my business.

Ya but you are the jizz mopper at the local nudie movie place!!!:rofl::rofl:

I would have thought that they would have offered to do the swap thing. It is nice that they at leaste offered to give you a discount on your next order. I have always had good luck dealing with them. It has been a long while however.

 

[MetalBrosRacing]

Not bashing you pack but your conflict resolution skills need a little refining my friend. Everyone knows that Bob Teague does not do anything less than the right thing when it comes to customers, he is definitely in this game for the long haul and is nothing less than an ambassador for the sport. That being said the proper chain of command if you have a problem would be to call Cherilynn (Ms. Teague to all you chowda-heads) and then to Bob if necessary but that wont be the case. Ultimately Bob carries the responsibility as any good business owner does but I would bet the farm that Bob did not pen the descriptions to every item on his site so rather then trying to bring any bad light to TCM which will never hold any water call Cherilynn and work this out.

 

[Airpacker]

Ken, read the post more clearly.

I did call and complain and I was told "there was nothing they could do about it." Let me repeat that for you. "There is nothing we can do about it".

Does that sound like what you described as TCM's customer service.

I have a legitimate issue with the quality of the product delivered to me as opposed to the product described on the TCM website as well as the same description published in many magazine advertisements.

" CLEAN AND READY FOR PAINT".

I didn't write the product description. I didn't advertise the product as such. TCM did.

I called and explained the issue and described in detail the condition of the product.
I could have just bought a Harwood from 3 blocks away and saved on shipping and brokerage fees and had the same issues BUT, I took TCM's advertising at its word and "It's word" was very innaccurate. THATS MY COMPLAINT.

I didn't just post this after I opened the box and inspected the product. I posted this AFTER calling TCM with my complaint and NOT getting any offer to make things right but getting told "there is nothing we can do about it".

If that, in your view is " nothing less than right", we obviously have a very large difference of opinion about what customer service means.

 

[Audiofn]

Air: I would give them a call back and insist to talk to The Mrs. or Bob. We just went through this on the Formula site were a guy was saying that Formula was not standing behind the boats and that he was having all these troubles. He was really down on Formula. Well it turned out that it was the dealer that just did not want to deal with him. We got him to call up Formula direct and they are going to take care of everything and he is now happy with Formula and realizing it was the dealer. You are talking to an employee and some times they take return policy a little to litteral. Some times you have to jump over their head. Not that it makes it right, but I am sure tha Bob will.

Jon