I fired a customer today

[catastrophe]

I don't have the luxury of firing 'customers' I have to deal with all of them..even the whiney snively hypochondriacs with whom you can do nothing right. You have to to bite your lip when you really want to say "suck it up sister, you CAN get out of bed on your own..if there was a double cheeseburger and chocolate cake on the other side of the room your ass would be running and pain free"

LOL Post of the month

 

[ChiefApache]

Rob and I have fired two customers over the course of 4 years. When they start to cost you money and all your time and energy are spent on them, it's exhausting and not worth it when you've done everything to try and make them happy.

We have no regrets firing the customers we did.

 

[Davidmnc]

Customer service is paramount in the RV industry. But you can't please every one all the time that's for sure. But there are very few things worse than the topic of conversation around a camp fire being that SOB that sold me this thing. Those wounds are deep and hard to heal. So you do what you have to do.

 

[Knot 4 Me]

I worked at a restaurant for 6 years during high school and college. My old boss (RIP) would escort customers out all the time and ask them not to return...would even tell them their last meal there was on him. We had it all from people that would order the most expensive steak on the menu and eat over half of it before telling us it was not properly cooked and they wanted a new one to old ladies filling their purses with silverware from their table and chicken breasts from the buffet. We even had a guy that would come in every Sunday and sit at the bar and drink beer all day but would never leave to use the restroom. He would just pi$$ himself. For awhile it was fun to ask the new busboys to clean up the "spilled drink" under the old man at the bar. They would come back yelling, "that wasn't beer!". We'd just laugh and say, "sure it was...recycled beer!".

 

[txriverrat2001]

Mercedes during the day - Offshore boats at night - I've had my share, beleive me.

 

[Tony]

I'm assuming most of you live in a larger community?? Being from a small, tight nit community - I could never 'Fire' a customer. First off, being bonded ties me to most jobs but still word of mouth could bury my (construction) business. If I can't make them happy - I will provide written industry standards to back my point. I still believe that the customer is always right, EVEN IF THEY'RE WRONG.

Chad I'm in the same position and the customers always right dealio taught me a pricey lesson, they are right, up to the point to where they dont want to pay becase you desperately tried to talk them out of what they thought they wanted and even signed the goddamned papers but at the end of the day you still arent paid. I have fun when the big name out of town GC's move in and try to blow smoke and strong arm the little guy.

...Did I mention that my favorite game is: I WIN.

 

[cosmic12]

Oh do I know the problem:banghead: Been there got lots of t-shirts.
What I could never understand in that bis is the fact that most, not all never get the fact that what you are doing for them isn't a God given right but a privlage that can be taken away at any time.
Tim I don't miss it at all.
Good for you and remember it the next time one of those bone heads demands something unrealistic.